Here to help.

Copper Onyx, LLC builds and operates its own software products and ventures. If you need help with any of them — or with this website — you can reach the studio directly. There’s no ticket system and no chatbot; a real person reads every message.

Contact

General support and questions: inquire@copperonyx.com

Privacy questions and data requests: privacy@copperonyx.com

Replies usually go out within a few business days. To get help faster, include the name of the product you’re writing about and, if you have an account, the email address on that account.

Copper Onyx, LLC is a Maine limited liability company based in the United States.

Apps and ventures

Every product below is built, owned, and supported by Copper Onyx, LLC. The support address above works for all of them, and Fire Trajectory also has its own.

• 207 Digital — Maine web studio
  207digital.com
• Fire Trajectory — FIRE planning tool
  firetrajectory.com · privacy policy
  Support: support@firetrajectory.com
• BuiltRides — automotive community
  builtrides.com
• Built Margin — contractor quoting and estimating
  Coming soon
• RO Scribe — repair-order story builder for dealerships
  Coming soon
• Thought Terminal — second brain for notes and ideas
  Coming soon
• XSocially — private social space for friends and family
  Coming soon
• Right There — private home inventory
  Coming later

Account and data requests

If you have an account with a Copper Onyx app, you can ask for your data to be exported or deleted at any time. Email privacy@copperonyx.com from the address on your account, say which app it’s for and what you’d like done. You’ll get a confirmation, and the request will be completed within 30 days — except for records the law requires Copper Onyx to keep. Where an app offers it, you can also delete your account directly from its settings.

Policies

• Privacy Policy — how this website handles information.
• Terms of Service — the terms for using this website.
• Fire Trajectory Privacy Policy and Terms — published on firetrajectory.com.

Each app links to its own privacy policy from inside the app; new ones are listed here as they’re published.

Security

If you believe you’ve found a security issue in a Copper Onyx product, email inquire@copperonyx.com with “Security” in the subject line. You’ll get a prompt acknowledgment and updates while it’s investigated.